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Processing Orders
We understand that accepting an order puts your business reputation on the line. While multiple cancellations may lead to account suspension, we recognize that unforeseen situations can occur. Your commitment to excellence is our priority.
We strive for consistency and expect every SL Vendor to meet our marketplace standards. If you are unable to fulfill an order, we highly recommend assigning both processing and delivery to other SL Vendors who can uphold the promised service level. For high-volume orders, consider utilizing a laundromat facility to ensure efficiency. Your dedication to excellence helps SL Marketplace develop a great reputation.
Skipping Laundry proudly offers our efficient and eco-friendly in-house branded detergent. Upon registration, SL Vendors are required to purchase one box each of our scented and unscented detergent sheets, which will be the default choice for users who do not specify a preference. This ensures consistency across the entire Marketplace. Additionally, SL Vendors can offer other popular detergent brands as free options if we are out of stock. In addition, can provide premium detergent choices for an additional charge. For a list of recommended brands, please visit the Academy in our app.
If a customer files a valid claim for a lost or damaged item, Skipping Laundry will refund up to 100% of the cost of their order. The refunded amount will be deducted from the SL Vendor's commission on that order at our discretion.
Explore the SL Vendor Academy in our app, offering free training videos and valuable resources to all our independent contractors. Discover comprehensive videos and written instructions detailing the high standards of laundry care we expect our SL Vendors to uphold. |
Customers agree to exclude hazardous materials from their laundry orders. For your health and safety, consider wearing latex gloves when preparing laundry for washing.
You have the opportunity to review orders before accepting them. We recommend thoroughly reading the selected services and any special instructions provided by the customer to ensure you can fulfill all of their requests.
Customers are not required to color sort their laundry—that's our job! However, we do ask that they separate and label specific care items, such as delicates or hand washing items.
Delivery bags can be purchased from the SL Store and delivered straight to your door.
- With the SL Vendor app and our website you can navigate to the side menu indicated by three horizontal lines on the top left.
- Once there, press the SL Store icon or text to use the search bar or browse through the options until you find the bags of your choice, then proceed to checkout.